Oftentimes our clients want staff at their facility to be on the app but need to limit authorization to access specific app functions like surveys, announcements, private messages, etc. To help segment users we created "roles" inside the app with specific permissions for each role.

To help guide you in choosing which staff members should be a Super Admin, Admin, Moderator, or Contributor, use the chart below.

Action Super Admin Admin Moderator Contributor
Dashboard Access x x x x
Create Promoted Post x x x
Create Topic x x x x
Create Inspiration Post x x x x
Create Helpful Tip x x x
Create Resource x x x
Create Challenge x x x x
Create Announcement x x x
Create Event x x x
Create Survey x x
Manage Members (invitations,
access requests, team assignments,
permissions, roles)
x x
Delete Post in Stream x x x
Send Private Messages to Members x x x
Receive Private Messages x x x
Manage Flagged Entries x x
Manage Notes x x

Note: Moderators can send messages to users and receive replies to those conversations. Moderators are not discoverable for app users to initiate private messages with. 

Learn how to update a user's role in the app here.

The team at Shoutout has the ability to assign certain permissions at an individual level. For example, if a team member who is Moderator also needs to be able to manage notes, our team can turn on that permission. If you need help with a one-off permission, contact our team at

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